Bilingual Customer Care Associate Job at Sunbit, Las Vegas, NV

TEoxWTRhbDh6RHJDMVhXL2FVVFZUZ0hG
  • Sunbit
  • Las Vegas, NV

Job Description

The Role

Sunbit, Inc., a rapidly growing FinTech startup, is looking for a self-motivated, ambitious, bilingual (English/Spanish) Call Center Representative for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners. Key responsibilities for Customer Support will be to respond to questions related to payments, general inquiries, and anything else our customers would like to know. Key responsibilities for Retail Partner Support include technical troubleshooting about software, hardware, and financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.

Duties:
Determine call center requirements by working with customers
Maintain call center database by entering information
Ensure that customer service issues are resolved promptly, professionally and thoroughly
Follow scripts to handle a variety of situations
Follow up with customers and retail partners
Manage escalated calls with courtesy and professionalism

Experience / Skills Required:
Friendly and helpful phone demeanor
Bilingual in English and Spanish
Call Center experience (both B2B and B2C experience is a bonus)
Collections experience
Basic technical troubleshooting skills
Good typing and computer skills
Employment Type: Full-Time

Job Tags

Hourly pay, Full time, Night shift, Weekend work,

Similar Jobs

Sagora Senior Living

Experienced Certified Medication Aide Job at Sagora Senior Living

 ...are making a difference? If so, we have a position for you! Sagora Senior Living is in search of a caring and hard-working Certified Medication Aide to join our team! CMAs administer and dispense medication, provide personal care, and assist our residents by prioritizing... 

NP Now

OB/GYN -3 MDs Job at NP Now

 ...A busy yet a personal practice seeks an OB/GYN to work in the Maryville, Missouri area! This Physician will have the opportunity to be a part of a group that lives and breathes a commitment to the community, a commitment to being involved and to being that extra hand... 

One

Operational Readiness - Agent Tools Job at One

 ...mission to life with simple and accessible banking, credit, and payments products that...  ...Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital...  ...role in ensuring our frontline and back office agents are fully equipped with the tools,... 

Blt Management LLC

Painter Job at Blt Management LLC

 ...responsible for maintaining and enhancing the aesthetic quality of residential units, common areas, and external facilities through painting, patching, and other surface preparations. This role is essential to ensuring the visual appeal and overall satisfaction of our... 

Hidden Talent Bee

Female Model Job at Hidden Talent Bee

About Us: Hidden Talent Bee is a premier agency specializing in adult modeling, dedicated to celebrating and showcasing diverse and bold forms of expression. We are a dynamic team passionate about pushing boundaries and redefining beauty standards in the adult industry...