Our client, an innovator within the federal government industry, is hiring an Incident Manager to join the team remotely on a contract basis. The successful candidate will be responsible for standardizing and optimizing Incident Management processes to enhance consistency and efficiency across all projects and contracts.
Responsibilities
Lead a team to swiftly resolve critical IT incidents, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).
Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle, from initiation to resolution.
Coordinate and document the sequence of events during incident management calls and meetings.
Ensure incident resolution details are accurately recorded in management systems, working with problem management to identify trends and reduce recurring, service-impacting issues.
Collaborate with leadership to evaluate organizational skill sets and engage relevant subject matter experts during incident resolution.
Maintain and refine incident management processes, tools and templates.
Maintain a comprehensive understanding of IT product delivery and operations across various projects.
Skillset
US Citizenship required with the ability to obtain a Public Trust clearance.
Bachelor’s Degree with at least five years of experience in Incident Management.
Strong expertise in Incident Management for government contracts
Extensive knowledge of ITIL standards and service delivery best practices.
Demonstrated experience in executing Incident Management for large-scale technical service providers.
Ability to manage complex incidents while maintaining composure and focus.
Exceptional communication, problem-solving and analytical skills.
Must be available for on-call rotation.
51066
...cleanliness and upholding sanitation standards using manual cleaning methods. In addition, the Overnight Kitchen Cleaner... ...Health insurance Paid time off Vision insurance Shift: ~8 hour shift ~ Night shift Weekly day range: Monday to Friday Weekends...
...WORK PRIMARILY IN B"HAM, CULLMAN, AND HUNTSVILLE AL. WORK IS WEATHER DEPENDENT. WILL HAVE OWN TRUCK WHICH YOU ARE RESPONSIBLE TO KEEP CLEAN AND FUEL UP AND DO INSPECTIONS FOR WATER, FUEL, OIL ETC. DO PRE-TRIP AND POST TRIP INSPECTIONS. HOME EVERY NIGHT. Employment Type...
...Seeking a full-time/Residential Counselor to join our team! Interested in a rewarding job and a supportive culture, as well as, being part of a behavioral health organization that rates the highest in the state for consumer satisfaction? Then Seacoast Mental Health...
...job, apply online. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager...
...recreational centers. Coaches are expected to travel up to 45 mins to get to a class location. SCHEDULE : Coincides with Preschool and Daycare Hours; (8:45 - noon with some afternoons on occasion*) Requirements We are looking to hire an energetic and fun-loving...